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Delta Dental of Illinois --

Combining Experience, Networks, Wellness and Service

Delta Dental of Illinois -- Combining Experience, Networks, Wellness-Based Dental Plans and Quality Service

Delta Dental is by far the largest dental benefits carrier in the country. Delta Dental member companies provide insured coverage and/or self-funded plan administrative services for nearly one-third of all Americans with dental insurance in all 50 states.

Delta Dental of Illinois is one of 39 independently operated member companies of the Delta Dental Plans Association. Illinois Dental Service (IDS) was granted a charter as a not-for-profit corporation in 1967. Under this Act, IDS was authorized to establish dental care plans for residents of Illinois, operating under the supervision of the Illinois Department of Insurance. The name Illinois Dental Service was changed to Delta Dental Plan of Illinois in 1984 and to Delta Dental of Illinois in 2005.  

Delta Dental of Illinois provides fully-insured and administrative services only dental benefit programs to over 2 million enrollees in over 5,900 groups representing all business sectors such as hospitals, municipalities, school districts and universities, government entities, commercial businesses, labor groups and national accounts. 

Delta Dental of Illinois also offers individual dental plans for Illinois residents who do not have access to a group dental plan.

Our mission is to deliver exceptional services to our clients and improve the oral health of the communities we serve. We work to further this mission every day.

Expertise - Shaper Focus. Smarter Benefits.
Sharper Focus. Smarter Benefits. It's that Simple.

Since 1967, Delta Dental of Illinois has been providing dental benefits for Illinois-based groups and their enrollees nationwide – while helping to control dental benefits costs and improve access to dental care – as part of our overall commitment to improving the oral health of the people of Illinois. In 2011, we introduced individual coverage, providing Illinois individuals, couples and families the same comprehensive dental benefit plans that Illinois groups have enjoyed for over 50 years.

We know our stuff when it comes to dental benefits. We are dental experts. Our claims administration, managed care networks, customer service, cost management and quality assurance expertise have always set the standards in the industry.  

Our clients can rely on us for flexible plan designs, smart cost-saving strategies and extensive oral health knowledge. We know dental benefits better, so we're able to deliver better dental benefits. It's as simple as that.

Service - Single-site service. Satisfied Customers
Our service assures satisfaction.
Contact our service department and you can expect to be connected to someone in 10 seconds or less – and most likely will get your question answered on the spot. In fact, our service professionals resolve 99.4 percent of inquiries on the first call.

Last year alone, we processed 3.5 million claims with an average turnaround time of 1.2 workdays and 99.8 percent financial accuracy.

Underscoring our dedication to meeting and exceeding our clients' expectations, we offer performance guarantees. It's just one reason why 98 percent of our clients say they would recommend us to others.

Our strong account management is another.

Our most recent client survey revealed 99% satisfaction with the account management team. Delta Dental of Illinois offers seamless, single-site administration from its Naperville headquarters. All administrative and Client services including: claims processing, customer service, network management, financial reporting, eligibility maintenance, claim review, underwriting, billing, and account management are provided from our Naperville location.

To help manage our accounts as effectively as possible, DDIL offers superior standard management reports and ad hoc reports, as well as comprehensive web-based applications for enrollees and group administrators (including eligibility, billing and ad-hoc reporting) at no additional charge.    

Networks - More dentists. More savings.
Our Networks Maximize Access and Savings

Delta Dental of Illinois offers its unique Delta Dental PPO plus Premier, the exclusive combination of Delta Dental PPO and Delta Dental Premier® networks. With nearly 80 percent of dentists in Illinois and the nation participating, Delta Dental Premier works with Delta Dental PPO to increase in-network usage to an average of 84 percent, compared to an average of 25 to 40 percent with other dental carriers’ PPO-only programs.

Delta Dental PPO and Delta Dental Premier network dentists accept the lesser of their submitted fee or Delta Dental’s maximum allowed fee as payment-in-full. In other words, they cannot “balance bill” enrollees for any amounts in excess of our maximum allowed fee. As a result, 65-85% of our clients’ enrollees are typically protected from balance billing.

We also offer DeltaCare® – a dental HMO with nearly 800 office locations in Illinois.

Benefit Plans - Flexibility. Choice.

Our plan design options provide flexibility and choice.

Everyone deserves good oral health – and the access to preventive care that dental benefits provide. That's why Delta Dental of Illinois offers an extensive array of plan design options for Illinois-based groups of all sizes, individuals and families. These include:

Voluntary Dental Benefits Plans
Small Group Pooled Plans
Individual & Family Plans

And our product features offer more choices:

Enhanced Benefits Program that provides enhanced coverage for individuals with specific health conditions that can be positively affected by additional oral health care To Go SM annual maximum carryover feature
Dual choice (PPO/DHMO) monthly switch feature
Option to add coverage for posterior composites and implants
DeltaVision coverage

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