System Upgrade for Dentists
In early June, we are upgrading our benefits administration system and technology solutions. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. We are committed to keeping you informed throughout the process
Your online dentist portal account is getting a new look, enhanced functionality and better user experience!
New and enhanced features:
You will continue to be able to:
- Search for and view a patient’s benefit and eligibility information
- View current and historical payments
- Search for patients from other Delta Dental member companies on our National Benefits Inquiry & more!
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Get Prepared!
Delta Dental of Illinois Upgrade FAQs for Dentists
- What is changing?
We listened and we heard you! Many of our changes will be behind the scenes affecting our administrative processes, but you will notice several changes to your online dentist portal account including:
- A new look, enhanced portal functionality and better user experience.
- Ability to submit claims and treatment plans in our online portal (with attachments), allowing for more efficient claims processing and quicker payments. Plus, there will be enhanced patient benefit information and history, improved procedure code look-up and more detailed payment information.
- New portal URL – make sure to update your bookmarks!
- Secure, real-time, step-by-step support through the dentist portal to assist dental office staff during their customer service interactions.
- Changes to the look and format of Explanation of Payments and other correspondence available in the dentist portal, or that you receive from Delta Dental of Illinois.
- Your Explanations of Payment (EOP) will have a new look and you will be able to view, save, and download these reports.
- You can access a Full Benefits Information Download (also known as Benefits On Demand Fax), which will have a new look. In addition to the traditional fax method, you will be able to view, save, and download this report.
- What will not be changing?
The portal that you use to access information about members with individual policies will remain the same. Also, customer service and professional relations phone numbers, emails and addresses will not change. You will still be able to reach our customer service team and professional relations team with the same contact information you have been using.
- When will this change happen?
We are updating our benefits administration system in early June 2026. Additional communications, resources and assistance will be provided to help you prepare for the upgrade as this change approaches. Our team is working diligently to make sure this is a seamless experience for our customers.
- Will our data be secure?
Yes, all security and privacy for your patients’ information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our planned technology upgrade will continue to offer more features to safeguard your information.
- Will there be downtime for any systems?
There maybe a small time period that some functions may not be available on our benefit system closer to the upgrade date. We will provide you with advanced notification prior to any service interruption.
- How can I get more information?
You can expect to hear from us with regular updates. In the meantime, you can contact our Provider Relations team at pr@deltadentalil.com with any questions. For questions specific to the dentist portal, please contact DDILPortal@deltadentalil.com. You can also visit this webpage at any time for the most up-to-date information on this upgrade.