System Upgrade for Members
In early June, we are upgrading our benefits administration system and technology solutions. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. We are committed to keeping you informed throughout the process.
As part of this upgrade:
- Your online member portal account will have a new look, enhanced functionality and better user experience.
- Your member connection username and password will stay the same. This change will not impact your login experience.
- You'll have a new member ID number. Members will receive a new ID number beginning with “67,” followed by their 11-digit ID.
- No new member ID card is required. While the member ID number is changing, members will not receive new physical ID cards. You can continue to access, download and print digital ID cards through the member portal at deltadentalil.com or the Delta Dental mobile app, where you can also save an ID card to your digital wallet.
Don't have your member ID number or need to access it? Visit our member FAQ for instructions.
Educational Resources
Get Prepared!
Delta Dental of Illinois Upgrade FAQs for Members
- What is changing?
Many of our changes will be behind the scenes affecting our administrative processes, but you may notice a number of changes including:
- What will not be changing?
Customer service phone numbers, emails and addresses. You will still be able to reach our customer service team with the same phone number and email you have been using. Also, DeltaDentalIL.com will not change and you will still be able to find what you need and search for a provider on our website.
Please note: This change will not impact your login experience. Your username and password will stay the same, and no new member ID card is required.
- When will this change happen?
We are updating our benefits administration system early June 2026. Additional communications and resources will be provided to help you prepare for the upgrade as this change approaches. Our team is working diligently to make sure this is a seamless experience for you.
- Will my data be secure?
Yes, all security and privacy for your information is always prioritized by Delta Dental of Illinois. This upgrade will allow us to continue to provide best-in-class service including an improved customer experience and enhanced data protection. Technology is changing quickly as are our customers’ needs. We continually seek technology tools and solutions that best serve our customers and meet market demands. We are confident this upgrade will do just that.
Our planned technology upgrade will continue to offer more features to safeguard your information.
- Will there be downtime for any systems?
There may be a small time period that some functions may not be available on our benefit system closer to the upgrade date. We will provide you with advanced notification prior to any service interruption.
- How can I get more information?
You can expect to hear from us with regular updates. In the meantime, you can also visit this webpage at any time for the most up-to-date information on this upgrade.