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Website Terms and Conditions

DELTA DENTAL OF ILLINOIS

Website Terms of Use

PLEASE READ THESE TERMS OF USE (“TERMS”) AND ANY SPECIFIC AND/OR SUPPLEMENTAL TERMS AND CONDITIONS CAREFULLY BEFORE USING THE DELTA DENTAL OF ILLINOIS WEBSITES.

IMPORTANT, READ CAREFULLY - THESE TERMS CONTAIN AN ARBITRATION AGREEMENT THAT REQUIRES RESOLUTION OF DISPUTES ON AN INDIVIDUAL BASIS, LIMITS YOUR ABILITY TO SEEK RELIEF IN A COURT OF LAW, WAIVES YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR A JURY TRIAL, AND LIMITS THE TIME IN WHICH YOU MAY MAKE A CLAIM.

These Terms are a contract between you and Delta Dental of Illinois and govern and control your access to, disclosure of, and use of Delta Dental of Illinois' websites, including but not limited to www.deltadentalil.com website, all websites under the www.deltadentalil.com domain, and all forms of information hosted thereunder. These Terms also apply to the primary domain of that website, all subdomains, and all other designations thereof, including all content displayed on these websites now or at any time in the future. Other than as expressly stated herein, there are no third-party beneficiaries of these Terms.

These Terms bind you, and shall be applied to the benefit of Delta Dental of Illinois and its successors and assigns. By visiting these websites or by manifesting your assent to these Terms in any other manner you are  agree to be bound without limitation or qualification, to these Terms (as we may amend them from time to time in the future), and you acknowledge that any other agreement between you and Delta Dental of Illinois concerning the subject matter herein is superseded by these Terms and of no force or effect. If you do not consent to these Terms, you should not utilize these websites in any manner whatsoever. If you have questions regarding these Terms or feel that Delta Dental of Illinois is not abiding by these Terms, please contact us at compliance@deltadentalil.com.

Eligibility

YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OLD TO USE OUR WEBSITES. BY ACCESSING, USING, REGISTERING FOR, AND/OR SUBMITTING INFORMATION TO OR THROUGH OUR WEBSITES, YOU REPRESENT THAT YOU ARE NOT YOUNGER THAN 18. IF YOU ARE THE PARENT OR LEGAL GUARDIAN AND CONSENT TO YOUR MINOR CHILD’S ACCESS TO AND USE OF OUR WEBSITES, YOU AGREE TO BE BOUND BY THIS AGREEMENT ON BEHALF OF YOURSELF AND YOUR MINOR CHILD.

Agreement

You represent to Delta Dental of Illinois that you have read, understood, and expressly agree to be bound by these Terms contained or referenced herein, whether you have created a Delta Dental of Illinois account or whether you simply browse, use, or access a website offered by Delta Dental of Illinois. If you do not agree to these Terms, you may not use the Delta Dental of Illinois websites.

Access

You may access and use the website solely to obtain information about Delta Dental of Illinois and related content or, if you are insured by Delta Dental, to view and submit information relating to you or your dependents, as expressly authorized by Delta Dental of Illinois, or to access other services provided or offered by Delta Dental of Illinois, including the member, dentist, employer group and broker sections of the website, as applicable. You agree not to access or use the website for any other purpose including, without limitation, any purpose that is prohibited by these Terms or that is otherwise unlawful. You further agree to comply with all applicable U.S. and international laws, statutes, ordinances, regulations, contracts and applicable licenses regarding your use of the website. Delta Dental of Illinois may, in its sole discretion, terminate or suspend your access to, and/or use of, the website, or any portion thereof, at any time, with or without notice and for any reason (or no reason), and you agree that if your authorization to access the website is terminated or suspended, you will not thereafter access, or attempt to access, the website directly or indirectly, until Delta Dental of Illinois has expressly notified you that you are authorized to have such access. 

Restricted Area

Certain portions of the website may be accessible only to users that register to use those portions of the website (“Registered Users”). Unauthorized use of the restricted portions of the website (“Restricted Area”), including, but not limited to, unauthorized entry into the Restricted Area, misuse of usernames or passwords, access of the Restricted Area beyond the scope of your authorization, or misuse of any access information or information contained in the Restricted Area, is strictly prohibited. You may not attempt to gain unauthorized access to, or to permit any third party to access any portion of, the Restricted Area or any Delta Dental of Illinois computer system or network, through hacking, password mining or any other means. If you register or are registered to use the Restricted Area, you will choose or be issued a username and password and, once you have a username and password, you will be considered a Registered User and issued an account to use the website. However, we may terminate your status as a Registered User for any reason (or no reason) with or without notice to you, and you agree not to access the Restricted Area at any time after we give you notice of such termination. 

Password

If you are issued a username and password, you may not authorize any third party to access and/or use your username, password, or account on your behalf. You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your account that you can reasonably control. You agree to notify us immediately of any suspicious or unauthorized use of your username, password, or account.

DISCLAIMERS OF WARRANTY; LIMITATION OF LIABILITY

Your use of the website is at your own risk. Neither Delta Dental of Illinois nor any other party involved in creating, producing or delivering these websites is liable for any direct, indirect, incidental, consequential, special, punitive or other damages whatsoever arising out of your access to or use of, these websites even if Delta Dental of Illinois has been advised of the possibility of such damages. Without limiting the foregoing, YOU EXPRESSLY UNDERSTAND AND AGREE THAT (A) THE WEBSITE AND ALL THE CONTENTS THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, (B) DELTA DENTAL, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS, (C) DELTA DENTAL OF ILLINOIS MAKES NO WARRANTIES ABOUT THE ACCURACY, INTEGRITY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE WEBSITE OR ANY ADVICE, STATEMENT, OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THESE WEBSITES, (D) DELTA DENTAL OF ILLINOIS DOES NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE OR ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ITEMS. IF YOUR USE OF THE WEBSITE OR THE CONTENTS THEREOF RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, DELTA DENAL IS NOT RESPONSIBLE FOR THOSE COSTS.

Delta Dental of Illinois also assumes no responsibility and shall not be liable for any damage to or viruses that may infect your computer equipment or other property, or for any loss or corruption of data on account of your access to, use of or browsing of the website. In no event shall Delta Dental of Illinois’ total liability to you for all damages, losses and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you to Delta Dental of Illinois, whether or not any such amounts are actually paid, for accessing the website or any of the content thereon.

Links to Other Sites

The website may feature various links to HTML, scripts, graphics, images, video and audio, databases or other media assets, websites, content, or other files not hosted or operated by Delta Dental of Illinois (each, a “Third Party Site”), and all such links are provided solely as a convenience to you. Delta Dental of Illinois has not reviewed any Third-Party Site and does not control and is not responsible for any Third-Party Site or its content. Notwithstanding any content on the website indicative of the contrary, Delta Dental of Illinois makes no endorsement of or representation about any Third-Party Site, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any Third-Party Site linked to on the website, you do so entirely at your own risk. Delta Dental of Illinois assumes no responsibility for the privacy, terms of use or other policies of any Third-Party Site. Delta Dental of Illinois recommends that you review any Third-Party Site’s privacy policies before submitting any information. Delta Dental of Illinois assumes no responsibility and shall not be liable for any damage to or viruses that may infect your computer equipment or other property, or for any loss or corruption of data resulting from any Third-Party Site navigated to or accessed from links hosted on or contained on the website.

Delta Dental of Illinois does not guarantee that you will receive an alert when you leave the website, and it is your responsibility to determine when you have left the website.

Links to Website

Anyone linking to the website must comply with all applicable laws, the following guidelines and this Policy. A Third-Party Site may link to the website, but may not replicate any content contained therein. In addition, any Third-Party Site that links to the website may not:

  • Create a border or browser environment around website content, 
  • Imply that Delta Dental of Illinois is endorsing it or its products,
  • Misrepresent its relationship with Delta Dental of Illinois,
  • Present false information about Delta Dental of Illinois, its products or services,
  • Use the Delta Dental of Illinois logo or name or phrase without prior written permission from Delta Dental, or
  • Contain illegal content, or content that could be construed as distasteful, offensive or controversial and should only contain content that is appropriate for all age groups.

Copyright Statement

All content included on these websites, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, passwords, and software, is the property of Delta Dental of Illinois or its parents, affiliates, subsidiaries, third-party content providers, or licensors and protected by United States and international copyright laws. The compilation of all content on these websites is the exclusive property of Delta Dental of Illinois and protected by the United States and international copyright laws. All software used on these websites is the property of Delta Dental of Illinois or its software suppliers and protected by United States and international copyright law. You expressly agree not to reproduce, duplicate, copy, sell, resell, make derivative works, or exploit for any commercial purposes, any portion of these websites or connected Delta Dental of Illinois websites or content, products or services made available via those sites.

Notice and Procedure for Making Claims of Copyright Infringement:

It is Delta Dental of Illinois’ policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office website: https://www.copyright.gov/) and other applicable intellectual property laws, which may include removing or disabling access to material claimed to be the subject of infringing activity.

For purposes of this notice and procedure section, Delta Dental of Illinois will hereinafter be referred to as "Service Provider." The party alleging that a copyright he owns, or over which he has authority to act, will be referred to as the "Complaining Party."

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to Service Provider's Designated Agent. If you do not follow these procedures, Service Provider is not obligated to remove the information. THE FOLLOWING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING SERVICE PROVIDER THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, SUCH AS REQUESTS FOR TECHNICAL ASSISTANCE, REPORTS OF EMAIL ABUSE, AND PIRACY REPORTS, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

Where to Direct Notification: compliance@deltadentalil.com.

What Notification Must Include: To be effective, the Notification must include the following:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; 
  2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; 
  3. Specific identification of all of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Service Provider to locate all of the material; 
  4. Information reasonably sufficient to permit Service Provider to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

Please note that you may be liable for damages (including costs and attorneys' fees) if you materially misrepresent that any material on Service Provider's website, system, or network is infringing your copyrights. If you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.

Service Provider's Responsibilities Upon Receipt of Notice: Upon receipt of the written Notification containing the information as outlined in 1 through 6 above: 

Service Provider shall remove or disable access to the material that is alleged to be infringing; 

Service Provider shall forward the written notification to such alleged infringer ("Subscriber");

Service Provider shall take reasonable steps to promptly notify the Subscriber that it has removed or disabled access to the material.

Rights of the Subscriber: A Subscriber whose material has been removed or disabled as a result of a §512(c) notice may challenge the claims of infringement made by the alleged copyright owner by providing Counter Notification to Service Provider.

Counter Notification: To be effective, a Counter Notification must be a written communication provided to the Service Provider's Designated Agent that includes substantially the following: 

  1. A physical or electronic signature of the Subscriber;
  2. Specific identification of all of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  3. A statement under penalty of perjury that the Subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
  4. The Subscriber's name, address, and telephone number, and a statement that the Subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the Subscriber's address is outside of the United States, for any judicial district in which the Service Provider may be found, and that the Subscriber will accept service of process from the person who provided notification or an agent of such person. 

Service Provider's Responsibilities Upon Receipt of Counter Notice: Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above: 

  1. Service Provider shall take reasonable steps to promptly notify Subscriber that Service Provider has removed or disabled access to material provided by Subscriber;
  2. Service Provider shall promptly provide the Complaining Party with a copy of the Counter Notification;
  3. Service Provider shall inform the Complaining Party that it will replace the removed material or cease disabling access to it in ten (10) business days; and
  4. Service Provider shall replace the removed material or cease disabling access to the material not less than ten (10), no more than fourteen (14) business days following receipt of the Counter Notification, provided Service Provider's Designated Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain Subscriber from engaging in infringing activity relating to the material on Service Provider's network or system.

Subscriber Account Termination due to Repeat Offenses: Service Provider reserves the right to suspend, disable (temporarily or permanently), terminate, or delete Subscriber accounts or access for repeated offenses involving copyright infringement on Service Provider's website, system, or network.

Trademark Statement

Delta Dental, the design mark Delta Dental and other graphics, designs, logos, page headers, button icons, scripts, trade names, and service names are trademarks, registered trademarks or trade dress of Delta Dental of Illinois, its parents, affiliates, sponsors, subsidiaries, third-party content providers, or licensors in the United States and/or other countries. Delta Dental of Illinois’ trademarks, service marks, trade names, service names, and trade dress may not be used in connection with any product or service that is not Delta Dental of Illinois, its parents, affiliates, sponsors, subsidiaries, third-party content providers, or licensors , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Delta Dental of Illinois, its parents, affiliates, sponsors, subsidiaries, third-party content providers, or licensors. All other trademarks, service marks, trade names or service names not owned by Delta Dental of Illinois, its parents, affiliates, sponsors, subsidiaries, third-party content providers, or licensors that appear on these websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Delta Dental of Illinois, its parents, affiliates, sponsors, subsidiaries, third-party content providers, or licensors.

ARBITRATION AGREEMENT

PLEASE READ THIS SECTION (“ARBITRATION AGREEMENT”) CAREFULLY—YOU ARE AGREEING TO RESOLVE ALL DISPUTES BETWEEN YOU AND DELTA DENTAL OF ILLINOIS THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER.

You and Delta Dental of Illinois agree to resolve, by binding individual arbitration as provided below, all Disputes (including any related disputes involving Delta Dental of Illinois, its subsidiaries, or its affiliates) except for: (i) any claim within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action; and (ii) any dispute relating to the ownership or enforcement of intellectual property rights. “Dispute” includes any claim, dispute, action, or other controversy, whether based on past, present, or future events, whether based in contract, tort, statute, or common law, between you and Delta Dental of Illinois concerning, arising from, or related to the Delta Dental of Illinois websites or these Terms, or this exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these Terms or the formation of these Terms, including, without limitation, the arbitrability of any dispute, and any claim that all or any part of these Terms is void or voidable.

YOU AND DELTA DENTAL OF ILLINOIS AGREE TO WAIVE CLASS ACTION PROCEDURES.

Neither you nor Delta Dental of Illinois will seek to have a dispute heard as a class action or private attorney general action or in any other proceeding in which any party acts or proposes to act in a representative capacity. You and we agree not to, and expressly waive any right to, file a class action or seek relief on a class basis. No arbitration or proceeding can be combined with another without the prior written consent of all parties to the applicable arbitrations or proceedings.

Small Claims Court

Subject to applicable jurisdictional requirements, you or we may elect to pursue a Dispute in a local small claims court rather than through the informal dispute resolution process described below or arbitration, so long as the matter remains in small claims court and proceeds only on an individual basis. If a party has already submitted an arbitration demand, the other party may, in its sole discretion, inform the arbitral forum that it chooses to have the Dispute heard in small claims court. At that time, the arbitral forum will close the arbitration, and the Dispute will be heard in the appropriate small claims court, with no fees due from the arbitration respondent.

Informal Dispute Resolution

In the event of a Dispute, you and Delta Dental of Illinois agree to attempt to avoid the costs of formal dispute resolution by giving each party a full and fair opportunity to address and resolve the Dispute informally. Except for those Disputes eligible to be resolved in small claims court or relating to the ownership or enforcement of intellectual property rights, the claiming party must send to the other party a notice of a Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving the notice, detailed factual information sufficient to evaluate the merits of the claiming party’s individualized claim, and the specific relief sought, including whatever amount of money is demanded and the means by which the demanding party calculated the claimed damages. You must send any notice of a Dispute to Delta Dental of Illinois, 111 Shuman Boulevard, Naperville, IL 60563 Attention: Legal. We will send any notice of a Dispute to you at the contact information we have available for you, which may include, if applicable, the contact information associated with your Delta Dental of Illinois account. You and Delta Dental of Illinois will attempt to resolve a Dispute through informal negotiation within sixty (60) days beginning from the date the notice of a Dispute is sent. This informal negotiation requires an individual meet-and-confer in person, or via teleconference or videoconference, that addresses only the Dispute between you and Delta Dental of Illinois (the “Conference”). If you are represented by counsel, your counsel may participate in the Conference, but you will also need to individually participate. Delta Dental of Illinois will participate in the Conference through one or more representatives, which may include our counsel. After the end of the sixty (60) day informal negotiation period and not before, and only after the completion of the Conference with respect to a claim, you or we may commence an arbitration proceeding regarding that claim. Nothing in this paragraph is intended to prohibit the parties from engaging in informal communications to resolve the initiating party’s claims before, during, or after any Conference or filing in small claims court. Each party agrees that a court may enter injunctive relief to enforce the pre-filing requirements of this paragraph, including an injunction to stay an arbitration that has been commenced in violation of this paragraph.

Arbitration Process and Rules

If you and Delta Dental of Illinois do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, including its procedural provisions, and not state law, governs the interpretation and enforcement of this Arbitration Agreement . The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, except to the extent those rules conflict with these Terms. The arbitration will be conducted by a single, neutral arbitrator. Arbitration may be conducted in person, through the submission of documents, by phone, or online. Proceedings that cannot be conducted through the submission of documents, by phone, or online will take place in Chicago, Illinois. You and Delta Dental of Illinois agree to submit to the exclusive jurisdiction of the federal or state courts located in Chicago, Illinois, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to either party individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy such party’s individual claim.

Fees

If we initiate an arbitration against you, we will pay all costs associated with the arbitration, including the entire filing fee. If you are the party initiating an arbitration, you will be responsible for the nonrefundable initial filing fee and other applicable fees. If the arbitrator finds that either the substance of a claim or the relief sought violate the representation requirements of Federal Rule of Civil Procedure 11, to the extent permitted by law, the arbitrator shall have the same power to award sanctions consistent with that rule.

Settlement Offers and Offers of Judgment

At least ten (10) calendar days before the date set for an arbitration hearing with respect to a Dispute, you or we may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitrator, who shall enter judgment accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) calendar days after it is made, whichever is first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration. If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitral forum) from the time of the offer.

Arbitration Agreement Survival

This Arbitration Agreement will survive the termination of your relationship with Delta Dental of Illinois, including any revocation of consent or other action by you to end your engagement with or use of any Delta Dental of Illinois Websites or any communication with us.

Opt-out

You may opt out of this Arbitration Agreement via mail. If you do so, neither party can force the other party to arbitrate. To opt out, you must notify us in writing no later than thirty (30) calendar days after first becoming subject to this Arbitration Agreement; otherwise, you shall be bound to arbitrate Disputes on a non-class basis in accordance with these Terms. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. Your opt-out notice must include your name and address, the email address you used to set up your Delta Dental of Illinois account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement (and, if applicable, that you want to opt out of the class action waiver). You must mail your opt-out notice to 111 Shuman Boulevard, Naperville IL 60563 Attention: Delta Dental of Illinois Legal Opt-Out. For clarity, opt-out notices submitted via email will not be effective.

YOU MUST FILE A COMPLAINT WITH JAMS OR A PERMITTED COURT WITHIN ONE YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A CLAIM, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED ON SUCH EVENT OR FACTS.

Choice of Forum

You agree that any action at law or in equity arising out of or relating to these Terms that is not subject to arbitration shall be filed, and that venue properly lies, only in the state or federal courts located in Chicago, Illinois and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.

Choice of Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of law principles.

Severability

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Waiver

No waiver of any provision of these Terms by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Electronic Communications

When you visit the website or send e-mails to Delta Dental of Illinois, you are communicating with Delta Dental of Illinois electronically. In so doing, you consent to receive communications from Delta Dental of Illinois electronically, whether by e-mail or by posting notices on the website. By accessing the website and/or utilizing any of its features, you thereby agree and acknowledge that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. Delta Dental of Illinois will have no liability for disclosure of your Personally Identifiable Information due to errors or unauthorized acts of third parties during transmission.

Contact Us

If you have any questions about these Terms, please contact us at compliance@deltadentalil.com.

Privacy Policy

Last Updated: 1/2025

When you interact with this website, including by registering to use the Restricted Area, Delta Dental of Illinois (“Delta Dental of Illinois,” “we,” “us,” or “our”) may collect your Personally Identifiable Information. This Privacy Policy (“Policy”) describes the processing of Personally Identifiable Information that is provided, collected, or disclosed while providing this website. “Personally Identifiable Information” is information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

We are also required to protect certain information under the standards of the Health Insurance Portability and Accountability Act or the Health Information Technology for Economic and Clinical Health Act (collectively, “HIPAA Protected Health Information”). We use, disclose, and protect such HIPAA Protected Health Information in accordance with our Notice of Privacy Practices. Please note that this Policy does not apply to HIPAA Protected Health Information and is distinct from our Notice of Privacy Practices.

Categories of Personal Personally Identifiable Information We Collect

  • Personal identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
  • Characteristics of protected classifications under state or federal law. This may include age, veteran status, accommodations information, gender identity and expression, sexual orientation, and religion.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.
  • Geolocation data, such as your IP address.
  • Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.
  • Sensitive Personally Identifiable Information, including social security number, driver’s license number, state identification card, or passport number; citizenship or immigration Information; racial or ethnic origin; account access credentials (like usernames or account numbers combined with password or other security/access code to access an account)

How We Collect Personally Identifiable Information

  • Directly From You – We collect Personally Identifiable Information that you provide to us directly, for example, if you choose to contact us, register to use the Restricted Area, request information from us, sign up to receive updates, or otherwise utilize our site or services.
  • From Third Parties – We may collect Personally Identifiable Information from third parties, including but not limited to business partners, advertising networks, social networks, data analytics providers, mobile device providers, and Internet or mobile service providers.
  • Through Online Tracking Technologies – We may use cookies and similar technologies to collect Personally Identifiable Information automatically as you navigate our Site. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

How We Use Personally Identifiable Information

Personally Identifiable Information is collected both to confirm each registrant is unique and to give Delta Dental of Illinois the information required to contact you as needed. Delta Dental of Illinois may use your Personally Identifiable Information internally as needed to evaluate and improve the website and the services provided by Delta Dental. Delta Dental of Illinois may use your Personally Identifiable Information to evaluate your eligibility for certain types of offers, products or services that may be of interest to you, to inform you of offers, products and services, and to analyze advertising effectiveness. Delta Dental of Illinois may also use your Personally Identifiable Information as directed by you.

How We Disclose Personally Identifiable Information

When necessary, Delta Dental of Illinois may provide your Personally Identifiable Information to:

  • Employees and Other Personnel – We may share Personally Identifiable Information with our employees and personnel (such as contractors) who have a need to know the information for our business purposes.
  • Affiliates and Subsidiaries – We may share Personally Identifiable Information within our family of companies for their and our business and marketing purposes, including providing you with information about the Services we think may be of interest to you.
  • Service Providers – We may share Personally Identifiable Information with approved vendors for their use in assisting us with the maintenance and operation of the website;
  • Legal Obligation or Safety Reasons – Delta Dental of Illinois may also disclose Personally Identifiable Information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Delta Dental of Illinois or others.
  • Merger or Change of Control – We may disclose Personally Identifiable Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure.

How We Protect Personally Identifiable Information

Delta Dental of Illinois employs commercially reasonable security measures consistent with standard industry practice to safeguard your Personally Identifiable Information and other information collected through the website. We have also established internal policies and procedures to limit access to your Personally Identifiable Information to only those employees who need the information to perform a specific job. 

Cookies

The website may also use “cookies” in certain areas to collect information. A “cookie” is a very small piece of information that tells our site that you have visited previously. The website will send the “cookie” file to your browser. If your browser is set to accept cookies, the “cookie” will be stored as a file on your computer’s hard drive. Some of the cookies will result in processing of your Personally Identifiable Information.

The cookies we use fall into two categories.

Necessary Cookies: Necessary cookies are required to enable technical site functionality and to provide the services explicitly requested by you. This includes as an example service such as your selected country and language, keeping you logged in, providing security and fraud prevention, having your digital shopping bag and wish list items stored while you browse, remembering volume settings, and you getting access to secure areas of the website.  This category of cookies cannot be disabled and does not require a consent.

Analytic and Marketing Cookies: These cookies are optional and collect information about how visitors use and experience our website in order to optimize design, operations, efficiency and to improve your user experience. These cookies also learn more about your interest, including which sites and ads you click on, which products and services you are interested in, or purchase, on this and other of our websites or apps. We may use this data to personalize marketing to make the content of any marketing messages we send the user more relevant based on your interest and site behavior.

You have the right to opt-out of certain cookies. Necessary cookies are essential for the website, and you cannot opt out of them, but you can delete necessary cookies after use – see how below.

For all other cookies, you can opt out of the cookies when you enter the website, or you can always adjust your settings and revoke your consent. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being sent by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

You may manage how your browser handles cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt-out of being targeted by certain Third-Party Ad-Servers, such as Google and other third parties that provide the technology to place ads on websites and track ad performance, online using the National Advertising Initiative’s Opt-Out Tool.

How Long We Keep Your Personally Identifiable Information

We retain your information for as long as needed: (i) to conduct business with you; (ii) fulfill the purposes outlined in this policy; and (iii) to comply with our legal obligations, resolve disputes, and enforce any agreements.

Criteria we will use to determine how long to retain your Personally Identifiable Information include the nature and length of our business relationship with you; our legal rights, obligations, and retention requirements; and if we have an ongoing business purpose for retaining your Personally Identifiable Information, such as communicating with you about ongoing or prospective Services you requested.

Exercising Your Privacy Rights

Depending on where you live, you may have the following rights with respect to your Personally Identifiable Information under applicable data protection laws:

  • Access – The right to request access to and obtain a copy of any Personally Identifiable Information we may have about you.
  • Deletion – The right to delete your Personally Identifiable Information that we have collected or obtained, subject to certain exceptions.
  • Correction – The right to request that we correct any inaccuracies in your Personally Identifiable Information, subject to certain exceptions.
  • Objection/Restriction of Processing – The right to object or restrict us from processing your Personally Identifiable Information in certain circumstances.
  • Withdraw Consent – The right to withdraw your consent where we are relying on your consent to process your Personally Identifiable Information.

We do not (1) sell your Personally Identifiable Information; (2) disclose your Personally Identifiable Information to third parties for targeted advertising; (3) use Personally Identifiable Information for profiling; or (4) use sensitive Personally Identifiable Information outside of purposes permitted by law. We do not, therefore, recognize requests opt out of these uses of Personally Identifiable Information. We also do not have the ability to recognize or honor browser do-not-track or similar signals at this time.

To exercise any of the privacy rights afforded to you under applicable data protection laws, e-mail us at compliance@deltadentalil.com, call us at 630-718-4700.

You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice. However, should you withdraw your consent or object to processing of your Personally Identifiable Information, or if you choose not to provide certain Personally Identifiable Information, we may be unable to provide some, or all, of our Services to you. 

Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your Personally Identifiable Information. We must verify your identity before fulfilling your requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making a request on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.

We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.

Children's Issues

We do not knowingly collect or solicit any Personally Identifiable Information from children, as defined under applicable law, without verified written parental consent, and we have no actual knowledge of selling such Personally Identifiable Information of minors under 16 years of age. If we learn that we have collected Personally Identifiable Information from a child, we will promptly take steps to delete that information. If you believe we might have any information from or about a child, please contact us at compliance@deltadentalil.com.

Changes to this Policy

Please note that we may modify or update this Policy from time to time, so please review it periodically. If we make material changes to how we treat Personally Identifiable Information, we will notify you according to applicable law. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to our website. You are responsible for periodically visiting our website and this Policy to check for any changes.

Contact Us

If you have any questions about our practices or this Policy, please contact us at compliance@deltadentalil.com.

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