Contact Us
Customer Service Information for Members
| Group Plan Members |
Individual Plan Members |
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Delta Dental PPO Plus Premier Plan Members: 800-323-1743
TTY: 1-800-526-0844
DeltaCare Plan Members: 800-942-3772
State of Illinois Plan Members:
800-323-1743, press 5
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Individual Plan Members:
844-764-5301
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Customer Service Hours:
7 a.m. - 7 p.m., Monday – Thursday
7 a.m. - 6:00 p.m., Friday
Central Time
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Customer Service Hours:
8 a.m. - 5 p.m., Monday – Friday
Central Time
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Email: csi@deltadentalil.com
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Visit Individual Plan Contact Us Page:
www.deltadentalcoversme.com/s/contact-us
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Our IVR (automated phone system) is available 24 hours a day, seven days a week.
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Enrollment Help (for individual consumers)
| Individual and Family Plans |
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Phone: 844-764-5301
Mailing Address:
Delta Dental of Illinois
P.O. Box 103
Stevens Point, WI 54481
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Customer Service Hours: 7 a.m. – 7 p.m., Monday – Friday, Central Time
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PLEASE NOTE: WE DO NOT ACCEPT APPLICATIONS OR CREDIT CARD INFORMATION BY EMAIL. THE EASIEST WAY IS TO ENROLL ONLINE. HOWEVER, NOT ALL OF OUR PLANS OFFER ONLINE ENROLLMENT. IF YOU MUST COMPLETE A PAPER APPLICATION, PLEASE MAIL IT TO THE ADDRESS PROVIDED ABOVE.
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| Premium Payment Mailing Address |
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Delta Dental of Illinois
P.O. Box 804067
Chicago, IL 60680
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Information for Dentists
| To Access Patient Information |
Professional Relations
Contact Information |
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Delta Dental PPO Plus Premier Group Plan Members: Dentist Connection or IVR/Faxback at 800-323-1743
Email: csi@deltadentalil.com
Delta Dental PPO Individual Plan Members:
IVR/Faxback at 855-335-8267
Email: customersupport@deltadentalcoversme.com
Dentist Connection and our IVR (automated phone system)/Faxback are available 24 hours a day. Delta Dental of Illinois will not provide benefit rundown information through a live representative by phone. If you need more information, you will need to provide a benefit verification number (provided by Dentist Connection or Faxback).
DeltaCare Plan Members: 800-942-3772
State of Illinois Plan Members (other than member benefit rundowns):
800-323-1743, press 5
PLEASE NOTE: DELTA DENTAL OF ILLINOIS WILL NO LONGER ACCEPT OR RESPOND TO PHONE INQUIRIES FROM THIRD PARTY VENDORS REQUESTING BENEFIT AND ELIGIBILITY INFORMATION FOR OUR MEMBERS. WE WILL ONLY RESPOND TO INQUIRIES FROM DENTAL OFFICES DIRECTLY. LEARN MORE.
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Delta Dental of Illinois Network Inquiries:
630-718-4990
Hours: 8:30 a.m. – 5 p.m.
Monday – Friday, Central Time
Email: pr@deltadentalil.com
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| Group Plan Members |
Individual Plan Members |
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Delta Dental of Illinois
Attn: DDIL-Group Claims
P.O.Box 5402
Lisle, IL 60532
Electronic Claims Payor ID: 05030
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Delta Dental of Illinois
Attn: DDIL-Individual Claims
P.O.Box 103
Stevens Point, WI 54481
Electronic Claims Payor ID: WDENC
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Claims Appeals Mailing Address
DELTA DENTAL OF ILLINOIS
Attn: Re-Evaluation Committee
111 Shuman Blvd.
Naperville, IL 60563
PLEASE NOTE: CLAIMS APPEALS SHOULD BE SENT TO THE STREET ADDRESS ABOVE NOT THE PO BOX. THE PO BOX IS FOR CLAIMS ONLY. CLAIMS APPEALS SENT TO THE PO BOX WILL BE DELAYED.
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Mailing Information for DeltaCare DHMO
| Specialty Claims, Grievances and Other General Correspondence |
Patient Encounter Forms (Utilization Forms) ONLY Mailing Address |
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Delta Dental of Illinois
Attn: DeltaCare
P.O. Box 3399
Lisle, IL 60532
Electronic Claims Payor ID: 05030
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Delta Dental of Illinois
Attn: DeltaCare
P.O. Box 3178
Lisle IL 60532
DeltaCare IL DHMO Encounter Payor ID: DCILD
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General Inquiries and Other Correspondence
